Refund policy

🐾 FurStyle – Return & Refund Policy

At FurStyle, we want every piece your pet wears to feel comfortable, stylish, and just right. If something isn’t perfect with your order, we’re here to help — simply and fairly.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe
  • The item is unused and in original packaging
  • The item arrived damaged, defective, or incorrect

🚫 Non-Refundable Items

We are unable to accept returns for:

  • ❌ Items that have been used, worn, or damaged after delivery
  • ❌ Items returned without original packaging (if required)
  • ❌ Custom or made-to-order items
  • ❌ Final sale or heavily discounted products
  • ❌ Items marked as non-returnable at checkout

📝 How to Request a Return

To start a return, please contact our support team and provide:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the item and packaging (if applicable)

Once reviewed, we’ll guide you through the next steps.

🔄 Return & Refund Process

1) Review & Approval

Our team will assess your request and may ask for additional details if needed.

2) Return Instructions

If approved, we will provide:

  • Return shipping instructions
  • Return address

📦 Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, or incorrect.

3) Refund Issuance

Once the returned item is received and approved:

  • Your refund will be issued to your original payment method

⏳ Please allow 5–7 business days for the refund to appear (depending on your payment provider)

📌 Important Notes

  • All returns must be pre-approved before sending back
  • Items must be returned in original condition and packaging
  • Shipping fees are non-refundable (unless item is incorrect or damaged)
  • Returns showing signs of use, wear, or pet-related damage (chewing, tearing) may be declined
  • Excessive or suspicious return activity may result in refusal

💬 Need Help?

We’re here to support you every step of the way 🐾
👉 Visit our Contact Us page and our team will ensure your FurStyle experience stays smooth and worry-free.